![]() But regardless of it not being there fault it was still not an ideal situation, which was why you were issued a full refund and apology – which all obviously still did not keep you happy enough to not post a bad review.you were also offered for your entire group to come again for a free carriage tour at a later date in a different Carriage which you did not take advantage.i'm sorry that your experience was unpleasant, but I do not see anymore the company could have done to have possibly made you happy. As far as the horses behavior it did not bolt under the arm of the gate, as the horse was walking nicely under the gate, the gate began to lower onto his back which then caused him to walk quickly through it – which I obviously was not the horses fault nor your drivers fault. I'm sorry to hear of your disappointment and like you stated in your review you were refunded the entire amount for your carriage tour – however I would like to address a few issues, First – on our website it states that we use at various types of Carage's including a Cinderella carriage a wedding Carage a regular Carriage and a hotel touring wagonette (it's was the one you were in) The reason the hotel wagonette it's being used at that time was because the group before you had 12 riders and could not fit in any of the other carriages, the reason you were not allowed to switch carriages is because you arrived over 10 minutes late for your ride which meant that the following reservation was already being affected by your reservation leaving late. I wil lNOT recommend this tour to anyone. ![]() ![]() I am still upset at the misrepresentation of "carriage" versus wagon and the evident lack of concern shown by this firm. We were told we could have another tour, free of charge, but we can ride a wagon at home. No one, has contacted me, or my sister, to inquire about her health, or our overall dissatisfaction. After several responses of "I'll have to check," I did finally get reimbursed for this disaster. After about 5 minutes into the ride, the horse bolted under a parking lot arm lever - this spooked the horse, the lever bounced back up, came down again, on top of my sister, and we spent the rest of the day in the Er with her being treated for a concussion. When Asked if we could change to ride the tram instead, we were told "no". What was supposed to be a "carriage" was nothing more than a farm wagon, the type you would reserve for a hay ride. My sister had come up from Florida for a visit, and this trip is on her bucket list.I was extremely disappointed. April 22, 2014, my sister, brother in law and myself had reservations to go an a "carriage " tour of Jekyll.
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